DUY XA
Santa Ana, CA · Authorized to work in the U.S.
★ Superhost
EN–VI Bilingual
STR Ops
duyminhxa@gmail.com
·
(714) 487-7419
·
www.5SpicesAgency.com
·
Airbnb Listing
·
Languages: English (Professional), Vietnamese (Native)
Objective
Experienced Airbnb Superhost and creative professional with 10+ years in marketing, multimedia, and client management. Proven record of guest satisfaction (163+ reviews; 3 years hosting). Seeking to leverage hospitality, sales, and operations expertise as an Account Executive at Ella Homes.
Core Skills
Headline / Highlights
★ Superhost
EN–VI Bilingual
STR Ops
Professional Experience
Superhost — Short-Term Rentals
- Managed multiple listings; maintained Superhost status with 163+ reviews and 100% response rate.
- Coordinated guest communication, pricing, turnovers, maintenance, and quality control.
- Optimized listings on Airbnb/VRBO; executed check-in/out SOPs; provided bilingual (EN–VI) support.
- Public listing: View Airbnb
Founder / Multimedia Designer (Freelancer)
- AI Receptionist + Web/Design/Video: Websites & landing pages, brand/social graphics, and video ads — plus a 24/7 AI phone receptionist (EN–VI) for call answering & routing, appointment booking, voicemail-to-text, owner SMS/email summaries, and transfer-to-human on request.
- Delivered AI-powered creative campaigns (Veo, MidJourney, Runway, ChatGPT) and website builds to drive leads and sales.
- Managed discovery, scopes, timelines, and KPI-aligned deliverables across food, beauty, and tech clients.
Sales & Marketing Director
- Owned paid media, creative, CRM, and shipping workflows for e-commerce product lines.
- Improved efficiency via automation and reporting; partnered with CS to lift conversion & retention.
Business Owner
- Ran day-to-day ops, schedules, vendor coordination, and customer experience.
- Planned promotions and produced multimedia content to drive traffic and reviews.
Additional Multimedia & Marketing Roles
- Multimedia Designer — Asian World Media (2018–2019)
- Marketing Assistant — SBTN Voice (2017–2019)
- Sales & Marketing Manager — iSingtec, Dallas, TX (2014–2017)